After Wechel our old mattress, my husband and I different core heights and models of new mattresses. To compensate for this difference, I ordered the toppers. Fast delivery, no shipping costs (although in Austria)., Good price As the items in a large box arrived and I opened it, I came to meet strong smell of cigarette. In addition, were in the transport fleece, which was above the packed in plastic topper, a lot of dog hair and the smell of smoke also came along. After unpacking the Toppers even I lost the outer cover and at 40 ° in the washing machine (for security, because the film also smelled of smoke). After that, everything was fine, the quality meets my expectations and I'm very good at the Topper. Why 5 stars forgive despite the packaging defects initially defined, is the product itself and its value for money - and that is very well worth 5 stars!