"You can keep this device - the others are not much better"

"You can keep this device - the others are not much better"

Philips 37PFL6007K / 12 94 cm (37 inch) TV (Full HD, triple tuners, 3D, Smart TV) (Electronics)

Customer Review

... That was the testimony of a Philips employee hotline was added very friendly and polite. I own the device for two weeks now, and unfortunately I have to say that it has already given me some pain and sorrow. I will limit myself in note form on the not fully operational functions and the corresponding comment of Philips hotline to. First of all I would like to say that I have kept the unit, I hope I will not regret it. However, since the functional (it away will ever function properly), the image and the design and build quality for the called price in my opinion are captivatingly, I trust that Philips will get the problems through firmware updates in the handle:

-.. Ambilight Lounge mode in standby without function (recall "this problem is known to us, it does not currently work with many devices" a week later, "Please turn off the Quick Start Mode, then it should work," No, it does not.)
- When shifting the programs on the channel + button every second program is without sound. When downshifting with the Channel - button the tone in these programs is back ("this problem we do not know so I pass it on to the technology.".)
- The home of the "Smart TV" freezes every time you open. There is no app selection possible, the remote control does not respond. There is no choice possible, not even Internet. ("This is a known issue. We are currently working on a new technology with new apps as most current still on the old system based. Here is an update in the near future are available.")
- The remote control and the menu is very very slowly and delayed ("this problem is known to us, it will be an update..")
- The television is losing on the Satellite function with the built-receiver in the favorites list again programs simply are gone ("Please disable the menu function" automatic transmitter distance, then the problem would be solved. "- It is not, unfortunately, ).
- The TV loses the home network integrated computer again and then stops in the middle of the slide show or movie. It then comes the main menu, the device constantly looks for devices on the network. Here helps only a cold start (plug). A two-hour movie playback never once been possible until now by the abrupt loss of the equipment. But there is still the HDMI cable connection.
- The TV has announced the start of the off-mode (Off button on the back) irregular, he has found new hardware or new equipment, although nothing is connected. This is easy to fix with the back or exit key.

Two comments: I especially like to highlight the friendliness of the hotline, I do not want to imagine me to care what flood of customers Madam right now, or have to calm down. It is absolutely incomprehensible to me how Philips can throw a rock-solid device per se with such a poorly conceived and flawed software to the market.

Finally, a statement of a Philips employee from the hotline to my question, he may please take heart and give me an honest advice as to whether I should keep or return of this particular device. "You can keep the device steady while the others are currently no better, but we are working".
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Update 20/07/2012: Hello, I would like to report of recent events again. First, I thank each commentator for his assessment and opinion! I want to inform you that Philips has provided a "great" firmware update for the 2012 series also am concerned 6000 he on 20/07/2012. I have this now tested and there are actually a lot of mistakes have been dispelled. So the TV starts much faster switching and navigating is "felt" twice as fast, until very deep into the menu structure I have the subjective feeling that it will slow down again. The TV did not lose any more stations, the lounge mode Ambilight works for me now (even if only in Deep Sea Blue) and Smart TV running properly. He has "recognized" despite repeated switching on and off any new, non-existent hardware. These are already some very positive changes, a lot of my problems with the unit was dissolved. Unfortunately, the TV remains but sometimes still "hang", mainly when switching and to my great regret, he still loses the connection to the network. But I am confident that these errors will hopefully also fixed. Together with my opinion really good picture and now fixed bugs, I am much happier and can now also look forward to a stress-free television evenings me.
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Am not satisfied! Rank: 2/5
January 29
finally good quality batteries Rank: 5/5
March 17
Top color Rank: 5/5
December 24
Beautiful massage balls Rank: 5/5
February 7
enthusiastic neophyte! Rank: 4/5
March 23

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