Have received with the first delivery the wrong earrings, was not really pleased about it. I was visiting for the day after a call from the manufacturer. The lady has repeatedly apologized for the wrong delivery, and told me to send the ordered earrings. Just the apology made me very happy. Rate the manufacturer now with 5 stars and say in this way again thank you for the friendly Grspräch. For you, I will order again. Jacky Earrings with SWAROVSKI ELEMENTS Crystal Color Crystal - nobel silver jewelry