This is the third book of the series Illiad "User Friendly". It's still about the main characters of the Linux-based Internet Service Provider (ISP) in America. Once again, everything is taken in this area for a ride: - Online Techies - Telephone (customers) Support - Internet Game Pending - Sales representatives - Computer Programmers This book is great if you can not laugh at yourself. Part of the situations you have certainly experienced in the IT already own. As Dilbert also highlights this book, the mood in the daily grind of the geeks. This book is still an increase compared Dilbert in some places because it received even more than Dilbert on IT. The English in this book is fairly well understood generally. A few of the jokes will not stay us US native speakers but unfortunately closed. NOTE: Part of the jokes will you really be understood only as IT People. Invite as Buddy / fan of Microsoft you will partly have no pleasure in this book. The BSD Group is able to smile only restricted in a few places. To understand some of the jokes, you have to have ever worked with UNIX. Start stretching Previous experience is helpful