After I had sent a defective shell back (the bonding of the plastic tray had partially solved), I have once again ordered a new one in exchange. These arrived before I had sent the other, "defective" back. The "Exchange" So went to 100% easily and satisfactorily. The complaint was accepted immediately without further notice. The credit for returning was also carried out immediately. For cover, I can say it does the job 100%, protects the smartphone and looks good. What more do you want? :-)