Hello. Loyal customer of AMAZON is always very happy, I am now quite mécontante. - Control on November 5 settlement CB 6, confirmation by Amazon, scheduled delivery of November 8 to 10, normal. - 8, any news call Customer Service who comfirme me from the depths of Asia "delivered on 9" but sends me an email: Delivery 12 ??? what to believe. - 9 send a question by email to the provider response: you will be notified when the package will leave !!!! - 12 no, no package, no message. - 13 very angry: I call the provider that very same day understanding shipping program for a reception on 14, thank you Sandra ALLAN transport service. confirmation email received. - The 14th day of receipt, we remain stuck in place waiting for the package from 8 to 13 pm. but at 5am mail has advised that the delivery was postponed to 15. Here we have read in the afternoon. Fun at the same time we receive an email that confirms we delivered on 12 !! - 14 AM CHRONOPOST I ask to postpone delivery to 16: impossible, we will present you the 15 and 16 also if you are absent. - 15, delivery and notification card in the box. Deposit of the parcel to the POST!. - Now I get on November 16 with a huge cardboard qq diffultés 1 mx 0.80 heavy to handle that easily fit in the Micra. BALANCE SHEET of delivery: NOT TERRIBLE The ordered product "flexible bottom folding playpen + varnish". You know what?. Received a park with a cardboard 3 mm folded in three as a background plus a foam 7 mm bare. BALANCE product: not exactly the description of the item advertised. But it was too late, I absolutely need today for my disabled daughter pte I OBLIGED to keep this article. Loyal customer for more than 10 years, this is the first time, probably out of lack of luck, despite the kindness of Sandra A. Once percent, do not lose confidence. Jacqueline