At first everything well ... but then ...

At first everything well ... but then ...

SAM® Sparset: acacia wood balcony terrace floor tile 01 wood tile 33 pieces about 3 square meters

Customer Review

This is a pretty detailed review - one of my first because I can spare the hassles by vlt.Anderen.

Got the tiles (other than the image - but myself manufacturer and seller "XXS Furniture") bought on 03.24.2014.
The delivery was fast and without problems.

In total there were 5 huge boxes (18m²).

When installing all the best (! Plug-in system) ran - until I carton 3.4 and 5 opened. These were apparently a little brighter. What actually did not bother me, because if you combine this good, it has a very nice look.
Summer came and everything was wonderful and everyone was excited. Just great!

As it is just so in the summer, it rained every now and then ... what in and of itself is not a problem with tiles which are intended for outdoor use.

But then something happened: Little by little, individual tiles bent. Because apparently these bright (which I mentioned initially) are not oiled.
This enstand significant risk of falling by projecting wooden and rickety tiles !!!

A brief e-mail to the seller written with the exact description of my problem and accompanying photos. The answer came quickly they will exchange these tiles. Unfortunately, the camp empty and only season in 2015 is back in stock.

Good Faith as I am, I was so far agree because I indeed was also an exchange, only stop later.

After few months I get from Amazon a purchase proposal, Behold, the tiles which I already had were back at the sale.
Unfortunately, no one contacted me from "XXS furniture" so I wrote an email what now with the exchange was - because apparently even now which are in stock.

And from here began a pure Kundenverar *** e ...
First, the employee responsible was on holiday. (Ok - is to each)
Then it was it was my fault (I suddenly seemed to have no more disposition on my terrace).
Then I was offered the single (!!!) Send me timbers, this I could replace then yes. (Himself, of course - and only a small number!)
Then again, I was again to blame because I have the tiles out leave (well actually thought that's the whole point in tiles for outdoor use).
Since I did not reply to an e-mail for 3 weeks - I got to my email reply - the hint that I have to stick to deadlines for answering e-mails (the legal situation I do not know ... never stood in an email answer to xx. xx.xxxx!).
The latest email includes now they have another manufacturer and therefore the tiles bright and only out of goodwill (!!!!) were they were 20 tiles (90 defective approx) replace me.

When I asked how they imagine the optically because (a tile ok - next defective then) - I got back only the answer that they have a new manufacturer and therefore may cause color differences.

In the latest email the seller now writes itself "oiled tiles do not bend" (after the 10th form - where indeed the real problem consists in that they were just not oiled apparently) and they sell so many and so far had the problem never even stands in the email inside the tiles (which are not anyway changed because everything is not the fault of the seller is) yes still are outdoors and they break thus (like now? thought they are not broken because they're oiled?) ,

In summary:
400 euros paid - fast delivery - great click system - great looks (if tiles oiled).
After few months absolutely optically no longer viewable, risk of falling.
Seller "XXS Furniture" offers no real solution, but only speaks of itself and is absolutely not customer oriented.

Did the case now handed over to my legal expenses insurance, they should then send emails and conduct negotiations, I have as a customer waited enough and written.

If someone still have questions, please feel easy to contact me. I will also review the still photos update. Hab great before / after photos.

Top clock !!!! very classy Rank: 5/5
April 28
Hue is not optimal Rank: 4/5
January 30
GOOD INVESTMENT 7 1 Rank: 4/5
March 13
Good stuff! 753 Rank: 5/5
October 17

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