I have late November ordered the Roccat Valo keyboard via Amazon in kg-computer.
You should be a Christmas present for my friend. Three days later she was
packaged very well come in a large cardboard box, everything looked amazing.
At Christmas, my friend was very happy and wanted to connect the keyboard the same.
The keyboard has many macro keys, a microphone jack, sound, LED lighting and an LED screen.
Looks really great out.
When you connect then appeared first problems despite correct connection the keyboard worked first
not at all. We then unplugged the mouse (also from Roccat btw), then worked the keyboard, apparently
the two objects not well tolerated. After much further try and rumstöpseln what us a
Hour cost, has actually times Both works.
After some minutes, was asked to carry out an update on what we have done naturally. The update has been successfully completed. A minute later, should be exactly the same update again executed, we thought
us nothing there. Shortly before the end of the update, it has broken itself and on the small screen
on the keyboard appeared the message "update failure". Then, the keyboard was no longer usable.
Simply stopped responding. We then tried to manually perform the update several times,
what did not work anymore. Each time came the message "Failure" or it just did not start at all.
We then turned to the Roccat Support, who told us that then probably vorläge a defect, the only
could be corrected by the manufacturer and the keyboard is no longer usable. In Internet forums, we then read,
that a lot of people had the same problem and it should be known already, without a solution would have occurred.
I have the keyboard then invoice etc to kg-computer returned and now got an email that I have the
14 days deadline had already passed and was not entitled to Recall.
I find that outrageous, after all, I pack Christmas gifts not previously made to test times that they work well. Similarly, I find it an impudence that Roccat still selling products, of which they obviously
have already received complaints from many people.
I would recommend anyone who does not buy Roccat Valo keyboard!
