Beforehand I had telephoned with the dealer. My contact was very curt and unfriendly. With a turnover of well over 600 Euro I would have expected that I am treated as a client and not as an annoying caller.
OK I thought, because the price is right and this is a premium dealer, I try it nevertheless times.
The package with the set was shipped quickly and arrived a short time later with me. Unfortunately, one of the two flash heads had been broken. After consultation with the "Premium" specialist dealer was told that I should and the equipment for repair, although best Profot to Cologne (which is the Elinchrom sales in Germany). A replacement was not offered to me, and also the cost of acquisition for the postage has been promised me sullenly active only after consultation.
I have everything else then discussed directly with Profot in Cologne and got here very good and especially kind support. The device was picked up by UPS, repaired within a few days and returned free of charge.
All in all, I have to wonder about the alleged RX series very brand quality of D-Lite and this can not fully recommend based on my experience.
Since I already insets other Elinchrom flashes, I have kept the set. I hope that it is now endured the repair and I can use it as a newly purchased flashes without further problems / defects.
