In mid-February 2015 in more lit the lamp suddenly. It then turned out that the power supply was broken. Since I had but still are a USB power adapter, I replaced it easy.
In early March 2015 in went the lamp again. A review of the power supply showed that it was fine.
A closer investigation, I suddenly had the shell in hand, without which I had somehow exerted force. A cable break was apparently the cause.
But how could this happen?
This defect was only a matter of time. The groove (A) is situated at the bottom. The groove has the task of securing the top to pull out and limit the turning radius. This function can meet but only in conjunction with the screw (B), if these projects into the groove. But there sits the screw on the top, the lamp would seem when properly assembled to Upper.
This has already been noticed during the production and the provided longer screw replaced with a shorter, because the longer had not screwed until it stops due to the lack of top notch inside can be. Thus, the Committee did not fall only on production times and when the lamp would quietly leave, nothing would have happened.
Now we have but often realigned the lamp. Since no guidance and no attack was there, forgive a cable is not long.
A complaint at Mystore365 gave the following answer:
"Hello! Greetings from Mystore365.
Thank you so much for purchasing from us. We are really sorry the problem that you hear satisfied, please do not worry, we will try our best to help you.
From what you have said, we can close the problem lies in the screw. Can you try to use a screwdriver to fix it? If the problem can be solved, we are ready to give you some partial refund as compensation. Do you think it's okay?
We will process the problem for you after receiving your next reply.
Thanks and best regards "
When I reply that it is not to eliminate the screwdriver I received the following statement:
"Dear Customer,
We checked in to find your order is order a FBA. In this case, could you please try to put Amazon for a replacement or refund?
Wish you a nice day! "
I do not know what "FBA" is, but here is trying to make it easy to.
Too bad I can not assign 0 stars here.
