The replacement came in the form of a used picture frame. The sheets were dirty and zerknickt, the manual was completely crumpled. It was clearly not new and certainly not something you want to give away. This used photo frames followed now three more that were sent to me as a replacement device from Amazon. Amazon apologized repeatedly for the problems and said that I'd Amazon only "virgin, as we refer by wholesalers or publishers or by the manufacturer" get.
If Amazon does not send customer returns again as new, the fault must lie somewhere else in the chain. But in the end, it is unacceptable that goods will be sent in such a state. I do not know something from Amazon so far and am shocked! Had I known that before, I would have bought another gift. I now had a great effort with packets send back and forth, and will go in the end to a local dealer and buy a new device, which will certainly be none of Hama. The second-hand goods, which was sent to me, I have incidentally not completely unpacked yet been tested. In the reviews I have read that have been "suspended" some frames and I'm assuming that most customer returns were sent back for a reason to use.
The photos show examples of the state of the packaging and the instruction manual.
