Delivery reduced, but manufacturers recommend very

After a short time I got the film in a more than elaborate packaging yesterday, which was delivered by DHL.
Already in April 2012 I ordered the same film for iPhones my family members.
Unfortunately, I realized in this tradition that not only the image of the article / the product packaging does not meet the state supplied, unfortunately, the content is reduced in its circumference.
In the assembly instructions can be dispensed, this can also be found on the Internet at atFoliX. The right high-quality cleaning cloth as well as the film installation tool (squeegee), which are quite helpful in assembling the film, are now missing. The same packaging is still described as shown (like Amazon) as well as the scope of supply (with accessories) on the website of atFoliX.
If it is in this product is an original product?
The practice will tell.
The film bought in April 2012 by the way very well - also in the "endurance test". After the first delivery had there been from me 5 stars.
PS: The practice showed that the film has the usual, very good quality.
atFoliX has reported to the review with me and apologized for the inconvenience. I was delivered new film - in a new package I found the usual content. Such a good service can be found today hardly. Bottom line: 5 stars!