Massive trouble with updates

Massive trouble with updates

Philips BDP3100 / 12 Blu Ray Player (HDMI, 1080p upscaler, DivX Certified, USB 2.0) (Electronics)

Customer Review

I bought the Blu-ray player already June 2010, used as a gift for my parents, who wanted so mainly watch DVDs and Blue-Rays, the other options were.

First offense: The DVD Edition responds tw. extremely slow, so that it takes up to one minute until it "rausrückt again" an inserted DVD.

Second offense: After about a year the unit began to spin and played Blue-Rays, which he had played to long off any more than new Blue-Ray. On the advice of customer service I have tried to provide the player with an update version. But what it failed, the player - has the update is not pulled from the Philips-side - despite executed correctly process. Thus was still no Blu-ray watching longer there. And for a pure DVD players it was a little too expensive.

Third offense: Renewed Contact with Philips customer service resulted in about the statement, "If you are too stupid, to update the player that's their problem and the problems described by them are never shown up with our equipment." Helpful statements to which Philips workshop near you could bring the unit to allow rectify this before elapse of the warranty period, there was not. So I have the equipment sent back to Amazon and get refund the purchase price.

Conclusion:
Actually, I thought the name Philips is synonymous with quality, which is why I have decided specifically for this brand. After the experience with the device (the largest part of the time not fully operational) and customer service (the sole at the customer examines the error, no matter how good is familiar with updates ... or how screwed up the update page from Philips) was this is the first and last device in the brand, I bought.
With the refunded purchase price I bought a device from LG, the functioning properly after connecting all cables, without delay rausrückt the DVDs and everything happens, with whom I've been fed.

good for 3 months, then HS Rank: 1/5
May 18
Purchase book "Concour IFSI" Rank: 5/5
September 7
To be like mommy! Rank: 5/5
January 31
Excellent its concentrated Rank: 5/5
August 20
a very good game of logic Rank: 5/5
May 1

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