Game top! But codes do not work! Offensive Support !!!

Although I got a pop-up that the code was successfully redeemed, I have never received the bonus packs !!! For weeks and months I've tried everything, but to preserve the pack yet. But I have an official online EA Case opened (for which I even had to register at Origin). On my problem and my questions in this case I have time to get an answer every 2-3 weeks (consisting of standard text blocks) that EA the problems and delays sorry - no solution. Then I should at some point to scan the disk and the account and send an email to EA or hang on the Case. That was still the most promising answer and I immediately scanned and sent there the stuff. Again 2-3 weeks later came the news that you all very sorry, but that they still can not do anything for me. I should better report phone me! I tried it on every possible hour and at every possible day to reach the hotline, but after every 20-30 minutes on hold, I then each completely annoyed launched (and more expensive phone bill)! No way through!
The problem with the codes seem unfortunately to some people and most of them have probably long since abandoned and unnerved the bonus waived (according to research on the internet) ...

On the game itself, I have to complain about almost anything. It is a top-game! But due to the lack of bonus, there is of me for the STANLEY CUP EDITION only 1 star. Buy some prefer the normal version!