Drops rapidly from the bracelet - poor support from TomTom

The functions of the Running Watch are very good.
But what I did it when 199 clock can fall out during normal opening of the bracelet.
So it happened to me during normal opening the bracelet. The display was then torn.

The TomTom Support reviewed the process and made the offer, a Austauschuhr (ie a used clock) to acquire for 85. The serial number of my clock would point out that the well-known TomTom at fault with my clock should not occur and therefore no free settlement would be possible.

Since I am always handled with extreme care with the clock, this seems to be a design flaw that still exists in my clock. Thus, I consider the offer for TomTom very poor and there obviously with me for me, this design mistake occurs, I expect at a 199 clock better service from TomTom.

That's it for me with the Chapter TomTom.