Received on 17-01-2014, the door of the drawer DVD drive through and pressed. This deterioration was not done during transport, for two reasons: 1 / This material was properly packed. Packaging undistorted, at the reception. 2 ° / The packaging inset was taped twice. Once with transparent tape and a second time with tape "CSL computeur". After several telephone contacts with Amazon and emails with CSL via Amazon, I could finally receive the return label to return of the PC at CSL on 22 January. What I did immediately. CSL has received the PC on 28 February. CSL confirmed to me a refund from the vendor (Amazon) on 08 February, and was credited on 10 February. Conclusion: 3 weeks to settle this dispute. Amazon service has always been very correct and very responsive. However, CSL has more time to react. That said, value, these PCs look good. I retried the experience and currently Satisfied with the PC I just received.
