I had this Orignial Lian Li USB 3.0 Card Reader ordered and paid for at okluge. After a week without delivery, I contacted the shipper and immediately receive an email reply that the goods had been sent immediately after payment. I may please wait for a few more days, daa shipments may take a little longer in exceptional cases. After another week I complained again and then get zurüerstattet immediately with an apology the money. So far so good. After four weeks, it has been found that the package was waiting for weeks in post office to pick up. The postman had just "forget" to leave us a corresponding notification slip. I then of course contacted and paid for the goods once the shipper. In conclusion, I can only say: Good original item at a good price, fast delivery by okluge ;-) and especially a very good customer service no ifs and buts! For my part, gladly again!