Only 4 stars gets Ergo, because I partly on the phone had people that you knew very difficult because your dialect. Some of the people did not even know that I had called. And the promised call back the same day, was delayed by 1 day. But had done, because I called the same day again (total 3 calls) and a competent person got on the phone.
But the repair and claims management (ergo commissioned third-party companies for repair to myself. RTS-Service) and Retournierung back to me, was very fast, despite a holiday and weekend in between. Duration was with me because these days in 7 days to I gave and gave again in his hands. (Thursday sent by UPS and Friday a week later with me.) So great!
At the same time this company also tests your repairs and still makes the necessary software updates for Android. And in the e-mail with the shipping label for UPS you will also be warned that you should make a backup, because it may be reset! So a really good service.
The Hotline of this company I used also to learn the job status: Top get information and how this woman on the hotline, it said it was on Friday.
Conclusion:
Because of the processing on the phone from ergo only 4 stars, otherwise top. And the money is rapidly due to damage it. (According to my information material price display (only available in combination display + display glass) SGS3: ca. 150-250 !!!)
