Great game - bad and erroneous activation

(Hence five stars in fun) The poor 1-star rating, which I forgive here refers explicitly not on the game, which is excellent, but on the erroneous activation routine and the lousy support from EA!

I own the game Dragon Age Origins for quite a while and I've now purchased for the additional content and the addon yet the Ultimate Edition.
in the preliminary description I've read that all the additional content with the DVD. This is also true, and they were installed with me.
A bit annoying I found already, that you still have to activate my online account this additional content, which ultimately would be a major problem if it worked for.
After starting the program and then login to your online account, I could also see the installed add content, but only to play the main game and the addon Awakening were available. Stood behind all other additional content "(Unauthorized)". in my account on the EA website such content but were indicated as enabled.
So I wrote a support request to EA. Very soon I got even a confirmation email with the remark that I could count within 24 hours with an answer. As was still no response came after a week, I looked around in some forums on the internet and actually found a solution to my problem.
Today, two weeks after writing the request I received a response from EA:
'Due to unforeseen circumstances, we have to ask you to open a new inquiry or ticket,
If your problem, which is why you have contacted us, should still be available. ' This really is pathetic !!
Here are for those who are dealing with the same problem a solution of EA caused by defective software problem:
Blame for the misery is the service 'Dragon Age: orgins-Inhaltsupdater', which often does not start automatically and you must then manually start. For this purpose it is best (in Windows 7) from the start menu of Windows, is the term 'management' one, click 'Services' and selects the service 'Dragon Age: orgins-Inhaltsupdater' out. The service, 'automatically' specify as Startup type, then restart the service double. Then restart the game.
After this procedure, the additional content was finally available with me.
We also wish to specify more that I do not 'vergurkten PC' own, but as good as new Core i7 PC with Windows 7/64 that works otherwise wonderful.