"Hello,
Thank you contact us and we apologize that you are experiencing problems with your watch. Unfortunately, our return policy, we can not accept watches at our facility for a refund or replacement after being worn, used, size, or adjusted in any way. In addition, defective items and must be reported to us before using it within 10 days of delivery to the customer.
Rest assured that your watch is completely covered by the warranty for 1 year from the date of purchase, and you can simply follow the instructions below to send the watch to trusted local service center for repair under warranty professional . "
In conclusion I have just bought a watch shipped overnight if I had bought in France but I have bought a pile and I'll pay the shipping costs (UNITED STATES) to send my watch that I bought for barely 15 days (so ultimately it comes back to me most expensive) and in addition I do not know when I'll get it back because I have to send it to the UNITED STATES).
I will keep you informed of the result but frankly I'm very disappointed.