Hello, to rate the ideal would be to have received and it is not the case. I am very disappointed, for another product than I expected for the 19/12 is not happen either !!! We can contact people, and when we write an email they are ready-made answers that we visited. It is not used to amazon I ordered several times and I had always been delighted with the service. Maybe amazon should do with its subcontractors because they are the disappointing. I hope to be delivered quickly