I tested the Active Antenna in France but it did not work at all, no signal

I tested the Active Antenna in France but it did not work at all, no signal

August DTA245 Active DVB-T antenna - Very strong portable TV rod antenna with signal amplifier (25dB) for digital TV / Digital TV / DVB-T Tuner / DAB - with magnetic base (Electronics)
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Customer Review

It took me some time to test the antenna in the situation I wanted to use it.
I was not able to find any TV station.
I then connected the USB DTV Reception modules with at external TV antenna and installed all channels.
Then I tried the August DTA245 Active, to test of what there any reception, Which was not.
Even a single antenna, 9db was better.

I think the amplifier does not work, even after a long time it was cold.
What can I do, I can not Imagine That the product is not a good product after reading all comments

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