improper rhinestones has control

rhinestones are not in accordance to the commande.il must have one white rose 1 1 green and 1 rouge.je end up with 2 black 3 .From roses more it had to be small crystals and pieces resembles a diamond grossier.dans the batch there were broken.
send an email fournisseur.il told me that I would have a refund and still nothing.
I déconseil