In a warranty case the settlement is not satisfactory !!!

The machine has made about nine months good coffee. after 11 months, I have the engine submitted under warranty, as only half a cup is run down aqueous solution. It must be said that the return process is relatively simple, but I do not think it's okay that you have to pay the shipping cost of scarce 20 itself. I got the coffee machine after about 10 days later sent. However, no repair history was there. Since repairing the Senseo unfortunately no longer works well and does not make good coffee more. I have addressed the repair service on the problem, but was merely asked to send the machine back. Because I'm not ready again to carry 20 shipping, I threw the coffee in the trash and will therefore buy at Amazon no electrical appliances. Too bad that neither a requested repair log incl function test was forwarded, was offered another solution proposal. Only the prompt should I sat with the manufacturer. So you feel as a customer verschaukelt downright.