In the 2nd run ....

For my study I wanted a whiteboard. The order arrived on time for a freight forwarder. I acknowledged the delivery, which I would only after inspection of the goods (ie unpack !!!!) to do. Goods was unfortunately totally damaged, had a serious kink and the Board was also still curled (B-Ware ???). Maximum upset I called the vendor hotline, which began very friendly and knowledgeable my complaint. I sent pictures of the damage in transit to the seller and called for a replacement of the article. Rather than confirm the exchange directly to give me a discount of 60% was offered on the defective goods. According to the motto, "... then I could use the article but now ....". What should I ask nicely with a discount for something that I can not beutzen ???? - Honestly, the customer is still the zahende instance / power and can safely best decide whether a defective product for the intended purpose is still suitable. Accordingly, I complaining the exchange of the board, which has also run smoothly on the carrier. However, I have the only left the yard after I had the goods unpacked and tested. I can only recommend ALLN. First check, then sign. The quality of the article is basically good (price / performance ratio), usually 4 star but a star deduction because of all the stress I had with demTeil.