Initially not functioning properly, but the service has quickly and responded very well!

I have following the initial nomination unfortunately can not give good review (see below), but this can not be left unchallenged. Shortly after the review of the product manufacturer keeps in touch with me and asked about the reason for my review and regretted the resulting problems for me. Immediately and without my invitation uncomplicated assistance was offered to me and I received a complete free replacement.

So at this point I really need two things really recognize as exemplary: The apparent constant monitoring of customer reactions and the rapid response to potential problems. The company has really very helpful and a replacement caused by itself - with the offering, together with my phone go through the installation to identify the problems. Honestly, this is service, as customers may want it for! As so many other company can take an example of it.

Now I can not try all the new cartridges, as we have since replaced all but two cartridges with new (original) cartridges. So I could from the replacement only try two color cartridges, however, who turned out to be easily operable. Maybe we really only had bad luck with the first delivery - this we have now returned, so that the manufacturer might the problem comes here on the ropes.

Bottom line now so four stars instead of previously only one star. The fifth there, even though the other cartridges have been successfully tested.

At this point again thank you to the service! Keep it up!

Best Regards,

Stefan Brinkmann

Old review:
"Apparently that's very much depending on the printer, otherwise I can not understand the positive reviews much, due to which I have decided to use the product.

2 of 5 cartridges are not only recognized by the printer (Canon MG6350) and the remaining three gave an extremely poor print image. Clear the cartridges are much cheaper than the originals - at first glance. But if I make based on the Committee, the associated effort and then even the printed image, I have paid it rather than save. My judgment, therefore:. Negative "