Installation and hotline to nerve-wracking

The installation process was not without problems under Vista and even took a day to complete. After the start-up file does not exist, the FAQ, the manual and the Internet lent no solution, I called the hotline at a relatively low installation 800 number. The usual waiting time of about 15 minutes, I have accepted. After he told me the young man did not have jurisdiction and I should call the technical hotline for about 1 Euro / min I uninstalled Quicken and sent back. A program for less than 50 the costs me 2 days for installation and an expensive Hotline is not worth it the effort requires support.