The unit that I have not bought on Amazon was flawed. The customer support at Plextoor is a pure disaster and the following email I recently wrote to the support from Plextor: I have their customer service the 1st time on 20.05.2013 contacted with the following error description: Reads reluctantly at DVD movies and Blu-ray movie does not. Is very noisy in operation The model is not to be found above. This is an external Blu-ray drive PX-B120U-01 with OA S / N number After the RMA request form to fill then I got an email from the emerged that I should register my device on the web page of the Plextor (lt. Instruction of the Executive Board). That's what I had but already auasgefüllt. But when I then once again aussfüllte this Fomular and I got the above mail for the umpteenth time, I contacted their customer service tel. 4th or 5th time. The customer service representative told then ready to fill out the form, so I finally was able abwickenn a returns processing via the GLS parcel service. But by filling the Retoureabwicklung I had also problems. After a failed attempt on the website (Niederländissch or English) of GLS but I managed then nevertheless submit a valid request returns. On 06/04/2013 the unit of GLS was finally picked up and ready for Eindhofen. Yesterday I again support called to inquire what the now passsiert with my device. However, the staff on the phone was able to give me any satisfactory answer and promised me but that I get a mail stating what the status of my RMA request was. So far I have not received any response. Question: They treat their customers always like this?
I hope that I now soon get an answer from Plextor. Especially because I have therefore Plextor informed about these customers Recession
