I had to return the scanner for the following reasons: a) 1 of 2 times, a crack halfway and we have to start zero b) it is slower bcp announced: the best case 27 sec instead of 8 c) the "copy" does not work at the scale but makes an enlarged copy d) the film scans are a "quality" which makes their use impossible c) today, 08.05., the HP support has not responded to my questions 10.04.