Item never received -.- scrap

Have ordered the article here. The delivery time has been exceeded, also an incorrect item and this was in an extremely poor packaging. No padding. Package was torn because of articles in the carton is obviously flying around. When opening, I then have to find that instead of a 100W 50W amplifier was delivered. This was also, obviously gotten through the Transport, paint damage on the front. I then with costs! phoned ELECTRONICS-Star. There recorded message: 3min waiting period. After that was unfortunately placed. This, I then made a further 4 times. Until finally one went off. So a total of 20 minutes of waiting time and money down the drain. Phone one employee: "Yes I should check first times, if I did not verschaut me there and had even ordered the wrong item." This I said no and pointed to the Artikelbeschriebung and Überschhrift with 100W. Thereupon zugeischert me that I get a return slip. I would also get the right item only once the Tretoure was eingegenagen. 2 days went by. Bill came. Returned. It happened nothing. Called: Yes, the package had been received but not yet processed. I have this staff then made it clear that I am still waiting for just 3 days and I dan my money let back book by the bank.

On sleben day yet came an e-mail that to me is to be credited shortly.

So unfortunately get no items sent, as had been agreed.