JBL spare parts policy = poor

JBL spare parts policy = poor

JBL J 55 On-Ear DJ Headphones black (Accessories)

Customer Review

First I must say that I prop. Was satisfied with the headset (KH). Have made no special claims. He looked good, was cheap and had a detachable cable.
The great advantage of J55 is, in certain cases, for the most disadvantage and nuisance - namely the detachable cable with microphone. Mir is bent on my way back from the United States the 3.5mm jack plug. Annoying. ..but happened. My first thought was - how good that the cable is detachable and therefore easy to replace. After an email to the support and subsequent telephone conversation with the JBL Service Partner in Öhringen, then came the disillusionment and the great annoyance. So these people require less than 28 excl. Shipping for the cable with mic. / FB.
From my perspective, rip off, if one considers the new price of the KH, who commutes by 50. In addition, there is a special cable (2.5mm to 3.5mm), which you only get about JBL.

After a short complaint mail via their pricing policy was an unhelpful response.

Dear Mr ...,

thank you that you have written to the Harman Helpdesk.

The total sum of 28 is also the administrative costs (eg the processing of this request). Our workshop must also have a small profit so. More, it is a cable with a remote control, and usually it will cost 2-3 times more than a normal cable. The total price of 28 plus the shipping cost is not too high.

For further questions we are at your disposal
With best regards,
S ... G ...

EMEA Customer Support

Email end.

Everyone can form his own opinion now, I'm going to avoid all JBL on my part.

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