Have this Slow Cooker bought, unpacked, and found that the lid wobbles - that is, it does not sit flat on the clay pot. Also, if I put him on a 100% flat surface (ceramic hob and kitchen countertop), he had no contact with the ground everywhere. So the hotline from Russell Hobbs (00800 - ie free) call, if one could replace the lid. Result: You have to replace the entire device with this deficiency. The lid is not available separately as a spare part!
If the lid does not rest flat, steam escapes and thus heat. This may in some dishes cause they do not succeed (for example, steamed dumplings and dumplings).
The unit itself was well packed, so there is transport damage, it was not.
