lost money

I have returned the UMTS stick because he reached only half of the specified transmission speed. This at a place where another stick provides full speed.
The return has been approved by my complaint and I printed the return label from. The return was then not as promised postage free even though I instructed the same service.
My request if the return has been received has not been answered.
On my refund I wait today.

The lost 22.40 I can handle, but it annoys me.

Reinhard Schuster