Malfunction 3 3

PHONE I HAVE PURCHASED DOES WRONG TIME
As of 2 mm it cuts conversation, or hears less and less.
I bought this phone Shipped on: December 11 2014 since the early worries!
Not being able to do back at the site. I contacted the brand that told me it was a malfunction .surprise on the site impossible to do / "This article is no longer eligible for a return" The 30-day return period has expired since 31 Jan. 2015.
Unable to send mail contact !! Amazing! Thank you to tell me how to do