Material & workmanship?

Of the features of the printer / scanner / copier I'm really excited. He provides everything the ambitious home office user needs. For me, the Scan option sided documents to Samba shares and the built-in duplex printing decision criteria were. Good prints, also in color, it provides the way. The configuration on the network was also easily.

To Begin there was only one flaw for me. Scans was scanned at a slight angle, both the feeder, as laid directly on the scanner glass. An appointed technician told me that the differences is with me as part of the tolerances. Well, I had actually imagined it differently, but it was just about acceptable for me.

Now, however, after only 20 months of uncomplaining service hinges is broken when opening the scanner of the (plastic), the device is rarely used. The Samsung customer service refused to repair under warranty (12 months only !!), the dealer also ensuring (allegedly wearing parts). Even my request for a sign of goodwill has been rejected. Super, made Samsung! Saved a few euros material for a metal hinge, and the customer has to pay for it now. The report for me almost to planned obsolescence. So it should not be!

Due to the functionality of two stars, for the poor "material selection" I would like to pull off another 20 star!