Hello, the Esam 3600 was our first fully automatic coffee machine. The device was actually pretty neat. However, the coffee flavor was not particularly (several varieties tested). Even the milk froth in cappuccino or latte macchiato has the term milk froth does not deserve. In addition, the unit is very noisy. All in all, we have all this taken into account because we finally had a long-awaited coffee machines. Then the shock. Shortly before the end of the warranty period gave the machine on the mind. Equipment has been sent to DeLonghi. When feedback was that the machine is not repaired, because we allegedly made mistakes in the descaling and that was not included in the warranty. The device was always cleaned with Original DeLonghi Entkalker when it was displayed. In addition, we used to extend water from the supermarket (little lime) and tap water for the life of the machine. The contact with the DeLonghi Customer Service was anything but friendly. Since coming phrases like "we ask of further correspondence with our house in sight" Hello ?? What does that have to do with customer service. The unit was 2 1/2 months when DeLonghi and returned unrepaired. Cost estimate for the repair whopping 268th Original price was 579 All in all the machine an absolute failure. From the contact and the speed of processing at De Longhi to say nothing. Absolute insolence as this Unternehmem deal with customers. I highly recommend this device therefore absolutely not recommended. Due to the complete behavior of DeLonghi I can not recommend the company. Hands off !!!! Otherwise, the disappointment at the end is huge.
