No connection between the camera and Live View Remote Control

I have so far failed to establish a connection between the camera and FB via WiFi. Bin naturally proceed exactly according to the sparse manual, but where in the manual is then available, the connection would have to be, comes on the display of the FB post (a hand with the index finger moves back and forth) to which it neither in the Instructions are still online information.
Have of course the hotline (Berliner number) called, but the first time an Asian's turn, who spoke poor German and had no idea of ​​tooting and the second time a man who was competent, but in the end even after the manual going on and the display described above also did not know.
I should now write to the customer support from Sony an email with explanatory pictures.
Okay, I have just made.
If I get help from there, I will adjust my review here and the stars.
If there is no support or camera or FB should indeed be broken, then the package next week goes back to Amazon.
At the moment I am in any case until something sour, not alone because the product does not work as desired - can happen even once -, but also because the staff of the Hotline, where one is even already put through to the correct department, their own products apparently do not know.
4 hours wasted today for nothing.