October 25: First contact with Ergo by mail - no response to date
October 26: First contact with Ergo hotline - will be referred to their repair service hotline
October 26: First Contact with RTS hotline -'m asked to give up a ticket via the Internet, not so easy when one's own laptop is broken ...
October 26: First ticket created - no reaction
Oct 27: demand, how the ticket status via Hotline - it received a ticket that I should try again
October 27: again created ticket, this time photographed confirmation
October 28th: still no response, so demand for hotline - it received a ticket that I should send it by mail but form, they would create one
October 28: fill the information from another time, this time by mail
Oct 30: get mail about 3 scale tickets (!)
October 30: am asked, in addition to various numbers of laptops, even a social security number (order number that was available on Amazon, is not enough, there must be the e-mail sent the insurance policy from its 2012)
October 30: I do not get my serve up old, discarded mail, I wonder if RTS could not get the number yourself at Ergo, say no, but I could try at the Ergo Hotline
November 3: Contact with Ergo Hotline - reference to other Hotline
November 3: The more Hotline tells me that she could not give me electronically or by phone, the number required, but they will be sent by post - I'm waiting
November 6: re-contact, there was nothing in the post - this time the information, no, that will not be sent, but I needed to talk to the hotline of the Department
November 6: Contacting the Hotline department - I get the number and give them more RTS
November 7: I get a package label - I have to print it only through friends I pack on
November 10: my laptop, but note that UPS picks up only at ridiculous time frames. You have to keep a whole day getting ready, in principle ...
November 12: laptop is picked.
November 14: confirmation of automatically generated mail, laptop had been received
17 Nov: Info via automatically generated mail, it will begin the repair
21 Nov: Info via automatically generated mail, the repair still delaying located
November 24: Consultation on my part in Hotline if you could say something more about what is the status - no, one must ask until the repair department
November 25: call again, since no reaction - the repair department had not yet reported, the will but surely do soon
November 27: (!) No reaction so far, I call again and ask for escalation, to at least get a status - the staff will pass it on to his boss
November 28th: still no response
I knew no better, I would assume, Ergo has managed my laptop aside and I will not see it again ...
Update: I have the laptop repaired in the meantime get back and am satisfied, so I added a star with the actual repair.
