not conform to the request 1

not bad information on the product incompatible with the printer CLX-3185FW Samsumg
And in addition the toner are not identical in their original packaging
the reimbursement process and complicate this day has always come after 15 days if not done anything that I'm mails sorry it does not work, or should I get closer to the SAMSUMG support to check the compatibility of my printer .
and fills the seller asked me to remove my bill because it the gene for these sales.