Our first Moonhopper was a let down, the ball did not sit right and could not therefore be used. The Provider Amazon (I think it was AVIDES) has refunded the money without hesitation. Very accommodating, thank you !! Nevertheless, we lay down on a new Moon Hopper. The works flawlessly and is of our boys (8 and 11 years) used with preference. To avoid future disputes, we will still set a second hopper. Since the children have movement and must koordiniern her balance, I think that toys educationally very valuable. A year ago, our little one did the shopping a little difficult. Then the part disappeared in the basement. a few weeks ago, they have brought it back and in the blink he could handle it just fine. If it does not work the same ... do not despair. Try it again later.