Pakaet come meaningless !!

Did last week the delivery of content get unfortunately was empty. The package was not broken, but unfortunately the chain apparently was not packed. Did the company equal to a mail sent and they pointed out so far, unfortunately, there was no answer !!
The chain wanted to give my son his girlfriend birthday, he is obviously very disappointed.
I'm curious if there's a reaction on the part of the company's coming!
Thus, I would like to award a star which unfortunately does not go.