perfect product but received very damaged

The mask fully meets my expectations;
It duct and fed perfectly hair (my hair is dry, colored and porous)
Rinse touch is like silk!
Frizz are cleared.
The smell is very nice and the time effectively break even leaving that place 5 minutes.
Instead I received a product the plastic pot was broken and that had sunk in the package.
The packaging was a simple envelope, not even bubbled.
So congratulations for the quality of the product but a very bad point for the shop that ships this product.
I will redeem it definitely because I'm delighted, but certainly not to the seller.