In the second use of the adapter, the end of the adapter into the headphone jack is stuck him pull. The external speaker is thus deactivated and the adapter could then no longer the headphones are used. A dealer which we subsequently visited on vacation, explained to us that the socket has to be unsoldered to remove that remaining piece of the adapter again. Possibly, the jack from the Philips DVD player needs to be replaced.
Since this has happened on a holiday, my wife has screwed the unit and tried to remove the stuck tail. This has succeeded, however, while the headphone jack on the Philips DVD player was damaged. She had assumed that if you removed the tail of your adapter that then at least do the built-in speakers of the Philips DVD players and can be used on the way back for this long trip, at least so the children.
We complained about the product errors Hama via email and after two weeks you have asked us the DVD player and the defective adapter to send in what we did immediately. After a further 3 weeks both came back with a new adapter HAMA. The letter was sent to us by the lawyer of the company HAMA, which made us aware that you do not settle the claim, as my wife caused the damage by having screwed that device. No word on concessions of any fault, or at least an apology. Purely legal, there is probably no objection. Processing according to regulations
However, customer service is something else. We have fair prices and selected in which we have to reckon with such a product defect. We will be more detailed in no case the risk that obvious product defects are at our expense. Therefore, the new Hama adapter ends up in the garbage, where it can do no harm in our opinion.
