Product good - Service modest

Product good - Service modest

Dymo CardScan Executive Version 9 (Office supplies & stationery)
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Customer Review

The scanner ansich does exactly what it should. Scans without problems and the character recognition is also (if you have set German) flawlessly.

However, the Dymo service is modest! While the people are very friendly, but when it comes to technical issues, unfortunately incompetent. Promised recall? Never done. Prearranged telephone conversation with a technical manager? I'm still waiting.

MAC users should be careful: There are software in German only for Windows and the English language recognizes umlauts rarely. This means more work considerably.

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