Quality shows in the case of damage

Quality shows in the case of damage

1 year device protection with theft protection for mobile phones and smartphones from 250.00 to 499.99 EUR (Accessories)

Customer Review

I am buying my Galaxy S2 end of December 2011 decided to book with the device protection, because I have a very expensive (self-inflicted) had water damage with my MacBook in the same year. After buying the insurance, I was the insurance policy (incl. Terms, etc.) sent to you by mail within a few seconds. In some reviews I read that you would have expected here by post. For me, this form is absolutely fine. Quick self-printed and stapled to the files. After two months, I then had my first Galaxy S2 a defect, so Amazon has (as always extremely fast and accommodating) sent a replacement unit. I called the Ergo the same day and the exchange announced (should you do to make the current serial number (found will be stored behind the battery)). This was no problem and I got a few minutes a new policy that a year had actually also back from the current day only!
Like all here, I naturally hoped the insurance not to do, but how that's always so I let it (almost on the anniversary of the order) fall on tiles (21.12.2012). Really annoying that the current smartphones put away this so bad. I then immediately called in the Ergo and was first asked about my policy number and then put through to the claims department. The lady was very nice and asked me about the course of events and this in brief. The process was then to the repair service of the Ergo w-support (was me until now unknown) forwarded. Wireless Support reacted surprisingly fast (30-40min) with another mail requesting the account of the Galaxy S2 and the Ergo Police via mail to transmit. I did that immediately and received a UPS shipping label. If you should no longer have the invoice at hand ranges also an expression of the order overview via My Orders alternatively provides Amazon but also to request a new account (even with other address).

During the holidays I could be picked up the phone until the 27.12.2012 but then what good and just in time worked. Transmission to w-support was not then really fast (I think this would have DHL to Saturday / Monday managed), UPS needed (interrupted by Silvester) then until 02.01.2013. The show was recorded by w-support and I could on the site after entering my IMEI and the zip code check the repair status (I've added above an image thereof). -The IMEI you should definitely make a note before sending (number code * # 06 #) (then w has support while on your side, but stood in the Ergo Infomail hereof nothing). However, you can manage (at least for Android) via the Google Dashboard. There you can find in the device information, the IMEI of registered Handys.- On the same day a damage pattern was also visible online. On 03.01.2012 the process progress was updated and I could see that the display changed and a software update was performed. In addition, the online overview shows all sent in accessories (battery, back cover, original packaging), so you could very well insistence here should be missing a part in the return. On the website, I then also equal times researched the price for the amount due on my device repair and'm somewhere in landed around 170 euros. The insurance has paid off for me in any case.
On the evening of 03.01.2012 the state was again updated The repair was carried out after fault description. The final test was successfully passed. The package was already in the mail (via TNT) and a link to the shipment tracking was visible (Expected delivery date on 04/01/2012).

On 04.01.2012 the TNT supplier was actually at 08:45 clock (!) In front of my door and handed me the package. The broadcast was neatly packed, here there was nothing to complain about. The return was complete and the display was exchanged as described in the repair point of view. In addition, apparently had the plastic frame which renews the display front framing. I do not know if this is technically required when replacing (?), Definitely does my Galaxy now absolutely new, since these had already gotten over time some quirks. Through the workshop a complete firmware (Android 4.0.4) appears to have been flashed. The firmware update seems obligatory for every repair (according to website), why this is so I do not know.

The settlement by the Ergo and repair through w-support made a very customer-friendly and serious impression on me. I already had the pleasure of having workshops in which they tried to extort a high estimate (alternatively equipment destruction, etc.). The company is also present on Facebook and responds to requests early. If not just the holidays come in between, I think a settlement of such a standard repair within a week (incl. Delivery times) is realistic. Shipping via UPS and TNT was something scary because I've not really done here so good experience but it did so then everything worked satisfactorily. All in all I am very satisfied with this process and can recommend the product fully. Annoys me a little that I have not completed two years, I know myself well ...;)

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