Risk of breakage plastic connector zwichen stand and desk

Until last weekend, I have considered the Orchesterpult as the standsichersten stand in my amateur musician career. Unfortunately, a drop can be scheduled at the desk completely avoid ever. And thus the Orchesterpult had verabschiedt: The connecting sleeve of plastic between the foot and the panel is broken. In the first delivery the same part had already broken the first unpacking and was replaced it easily from Amazon. At that time I still went out of a breakaway what can happen with any product. Obviously, it is a design flaw.

Actually, the connection part is only a small part and would be easily replaceable. Unfortunately, there are the part einzlen not.

Help Amazon: Wrong! Recently I was told on the phone that there is no substitute for "self-inflicted" damage (actually wanted even a plastic cuff and payment would be fine). Instead, an insurance fraud has been suggested to me to let regulate the matter of the Hafpflichtversicherung a third party by the customer hotline.

So far, have always made good experience with Amazon, but in this case it went wrong and EUR 30 are set in the sand.