Scam Warning on offer refund + average quality product

Scam Warning: the refund offer does not work! It is even at the limit of the scam from Lenovo. Amazon has nothing to do but Lenovo is completely not care. I had to send 2 times the documents of the refund because they had lost the first time. Result: 2nd time, they tell me I missed the deadline! Rpéond missing VAS which you once then nothing for 3 months. They do not meet any request! The bad absolute faith, I'm going solicit a consumer association. It makes you wonder about the possible service on the product itself. it is better to never have a problem, you will have no one to answer.
The product is also very average: spyware installed by default as recalled the press ([...]), very sensitive touchpad and uncomfortable. The plastic touchpad brand very quickly (even 3 months of low intensity use). The plastic hull brand very quickly. Ditto for the keys. Only quality screen appears.
Finally, we never entice you with a refund offer valid that portends the worst for service when. A very basic quality product: it looks like low cost. My first and my last purchase Lenovo.
SHIFT: 3 months after, Lenovo still no response. I plan an action with the DGCCRF for those most dubious business practices.