I thought that buying this item French design MP4 Archos Vision 20D, I did not take any chances. NENNI THAT! This is the first time I return a purchase at Amazon. It was a gift for my little son! Here are the problems of a new material: the first day: A headset was not working. 10 days later, I returned the whole, nothing worked, nor the touch screen or the last recharge. Disappointed! and for my little son, who the day he was 11 years old he had no luck ... The return and refund from Amazon have gone very well. Their return system is very well done and I congratulate Amazon to reassure us during this stressful stage. As I am not vindictive, I ordered an Archos 2 Vision always at Amazon, which currently, is the joy of my little son