The service offered by Philips is friendly, the ladies are committed - that is beyond question.
But the supply of spare parts and related futures statements are mega bad.
Sequentially:
Machine ordered to Christmas. Delivered on New Years Eve.
Schwimmer canceled in the drip tray at delivery.
January 2 phone call with the (Saeco) -Philips hotline. They wanted to send with a whole drawer.
Since I made the mistake to make its own proposal. Instead of the drawer I just wanted to float. Can I change it myself. - So that the trouble began. Well, it would take 10 working days for Epiphany. I agreed.
On January 24, I asked then by friendly where my part is.
Service: I do not know - "I gebs again to the Fachabeilung"
21 February:
Even repeated control call.
Service: is ordered. "We shall be pleased." To which I said that I still give a week for a concrete delivery promise.
February 24:
Call on the AB: Solle report to the Service.
FEBRUARY 27:
Call back Service: "part in backorder". After 8 weeks !!!!!!!!!!!!!!
Conclusion:
no clear communication with customers. Again and again the same excuses.
So when I would tell my clients: Well, the car drives yet. When we deliver the bag, I can not say. Just be always cautious.
ADDENDUM:
MARCH 7:
The Ersatuteil came today finally without further comment on.
Therefore, the negative criticism persists.
As I said, the machine deserves 4 stars. The service no.
