After a failed use a part of the program (the Character Library) simply no longer visible and the service was. All auxiliary experiments in various forums have been unsuccessful, the "support" of Smith Micro is an English impudence! A new installation designed to a real adventure, because in a supposed uninstall not all relevant parts of the program are removed. Even the manual removal of all remaining folders and registry items bring no positive effect. A proper use therefore can not be judged objectively.